About Caveo FX
Contacting support
Last updated September 13, 2026
Our multilingual support team is available 24 hours a day, 5 days a week to help with trading questions, order execution, account settings and anything else you need.
How to reach us
- Support ticket — open a ticket from the Help section of your dashboard. This is the fastest route for account-specific issues, because it arrives with your account already identified.
- Email — [email protected]
- Mobile app — manage your account and reach support directly from the Caveo FX app.
What to include
To get a resolution on the first reply, include:
- Your trading account number (MT5 login)
- The date and time of the event, and your time zone
- The order or transaction reference, if the question is about a specific trade or payment
- A screenshot of any error message
Advisory services
Alongside technical support, we offer advisory services to help with trading issues, order execution and platform configuration.