Updating, freezing and closing your account

Updating your personal data

Personal details are changed with the Client Information Amendment Form. Complete it and send it to [email protected].

All updates are subject to KYC and AML verification, and we may request supporting documents — ID, proof of address, or enhanced verification for changes to sensitive data such as your phone number or email. Any update that would breach compliance rules, or that does not match your official identification, cannot be accepted.

Temporarily freezing an account

An account can be disabled at your request without closing it permanently. Contact support to arrange this.

Closing an account permanently

Submit the Account Closure Form, first making sure that:

• There are no open trades on the account
• The balance is zero — withdraw any remaining funds first

Contact [email protected] to complete the closure process.

Dormant and archived accounts

Accounts with a zero balance and no trading activity for more than 90 days are archived. Archived accounts cannot be reactivated — if you want to trade again, open a new trading account.