#Deposit & Withdrawal Policy

#Contents

• 1. Introduction
• 2. General Principles of Funding & Withdrawals
• 3. Deposit Methods & Requirements
• 4. Withdrawal Methods & Policies
• 5. Fee Structure
• 6. Currency & Country Rules
• 7. Dormancy & Account Inactivity
• 8. Transaction Review & Risk-Based Measures
• 9. Refunds & Chargeback Handling
• 10. Acceptance and Handling of Cryptocurrency Payments
• 11. Special Cases
• 12. Recordkeeping
• 13. Disclaimer & Policy Updates
• 14. Contact Information
• 15. Important Operational Disclaimers
• 1. Compliance Verification Prior to Withdrawals
• 2. Supported Cryptocurrency Networks
• 3. Prohibition of Third-Party Payments

#1. Introduction

Caveo FX Limited (the “Company”) is a company incorporated under the laws of the Republic of Seychelles with registration number 810628-1, holding a Securities Dealer Licence issued by the Financial Services Authority (FSA) of Seychelles under licence number SDL213 . The Company’s business office is located at IMAD Complex, Office 9, 3rd Floor, Ile du Port, Mahé, Seychelles.

This Policy outlines the Company’s procedures for the receipt and processing of client deposits and withdrawals in accordance with the Securities (Conduct of Business) Regulations, 2008 (as amended in 2024) and other applicable laws and regulatory requirements.

The purpose of this Policy is to ensure transparency, fund safety, and integrity in payment processing while maintaining full compliance with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) obligations.

All client funds are maintained in segregated bank accounts, held separately from the Company’s own operational funds, and are processed through verified and secure channels. Client funds are remitted to or withdrawn by clients promptly upon request, subject to verification and compliance review in accordance with applicable laws and internal procedures.

#2. General Principles of Funding & Withdrawals

• All deposits and withdrawals must originate from and return to accounts under the same client name.
• Third-party payments are not permitted.
• Client funds are held in segregated accounts, isolated from company operational funds.
• Clients are responsible for providing accurate and verifiable payment details.
• Caveo FX reserves the right to request proof of source of funds at any time.
• All transfers are processed only after KYC/AML verification.

#3. Deposit Methods & Requirements

We offer a range of deposit options that are fast, secure, and compliant with industry standards.

• All deposits are verified against compliance checks and may be held until full KYC documentation is approved.

#4. Withdrawal Methods & Policies

Withdrawals must follow the same channel used for the deposit. Withdrawals exceeding the deposit amount (i.e., profits) may be processed via bank transfer.

#5. Fee Structure

Caveo FX maintains full transparency on all fees. We do not charge internal processing fees for deposits, but clients may incur costs from third-party service providers.

#6. Currency & Country Rules

• Deposits accepted in USD, EUR.
• Non-base currencies are automatically converted at prevailing rates.
• Country-specific restrictions may apply to certain payment methods.
• Caveo FX does not support U.S. bank transactions.

#7. Dormancy & Account Inactivity

#8. Transaction Review & Risk-Based Measures

The Company reserves the right to delay, block, review, or reverse any transaction where it deems necessary to comply with its legal or regulatory obligations, internal risk-management policies, or due-diligence procedures. Such actions may include holding funds, requesting additional documentation, or terminating the business relationship, without prior notice where required by law.

#9. Refunds & Chargeback Handling

Refunds are issued only to the original deposit method. In the event of a chargeback or dispute:

• Applicable fees may be deducted.
• Withdrawal privileges may be suspended.
• Relationship with the client may be terminated for abuse.

#10. Acceptance and Handling of Cryptocurrency Payments

Caveo FX Limited does not offer cryptocurrency trading or any virtual asset investment services.
However, the Company may accept cryptocurrency transfers (such as USDT) strictly for funding purposes, subject to AML/CFT verification and approval through verified third-party payment providers.

• The Company does not itself hold, exchange, or trade crypto assets for speculative purposes.
• Crypto deposits made by clients may, at the Company’s discretion, be either maintained in the same digital currency (e.g., USDT) or converted into fiat currency (e.g., USD) depending on operational or liquidity management needs.
• Withdrawals are processed in the same currency and network used for the initial deposit, unless otherwise instructed and approved by the Company.
• The Company bears no responsibility or liability for any conversion delays, blockchain network errors, or losses that may occur when interacting with external service providers.

Caveo FX does not act as a Virtual Asset Service Provider (VASP) under Seychelles law and does not offer custody or exchange services for third parties. All cryptocurrency-related transactions are processed through regulated third-party providers only.

#11. Special Cases

• Mixed payment systems may result in proportional withdrawal restrictions and may require additional documentation or verification before processing.

• Certain deposit types (e.g., prepaid cards) may require alternative withdrawal channels.

#12. Recordkeeping

All deposit and withdrawal records, including transaction confirmations and related client communications, are retained for at least seven (7) years in accordance with Regulation 25 of the Securities (Conduct of Business) Regulations.

#13. Disclaimer & Policy Updates

Caveo FX is not liable for delays caused by third-party processors or incorrect client information. We reserve the right to update this policy at any time. The latest version will be posted on our website.
This Policy forms part of Caveo FX Limited’s General Terms & Conditions and may be updated from time to time in accordance with applicable laws, regulations, and the requirements of the Financial Services Authority (FSA) of Seychelles. Clients will be notified of any material amendments where required by law.
Caveo FX Limited maintains full compliance with the Securities (Conduct of Business) Regulations, 2008, as amended by the Securities (Conduct of Business) Regulations, 2024. All client deposits and withdrawals are managed in accordance with the client money rules, complaint-handling procedures, recordkeeping requirements, and outsourcing obligations established thereunder.

Any client concerns or disputes relating to deposits or withdrawals shall be handled in accordance with the Company’s approved Complaint Handling Policy available on the website.

#14. Contact Information

For any inquiries or assistance, please contact: Support: [email protected]
Compliance: [email protected]
Website: https://caveofx.com

#15. Important Operational Disclaimers

#1. Compliance Verification Prior to Withdrawals

All withdrawal requests are subject to review and approval by the Caveo FX Compliance Team. Processing may be delayed if required compliance documentation or verification is incomplete. Clients are responsible for providing accurate and up-to-date information to avoid such delays.

#2. Supported Cryptocurrency Networks

Caveo FX Limited accepts USDT transfers only via the ERC20, TRC20, Polygon, and BEP2 networks.
Transfers made through any other networks are not supported and cannot be recovered. Clients are solely responsible for ensuring the correct network is selected when initiating a transfer. The Company shall bear no responsibility or liability for payments sent through unsupported or incorrect channels.

#3. Prohibition of Third-Party Payments

In line with regulatory requirements and AML/CFT obligations, third-party deposits or withdrawals are strictly prohibited.

All transactions must originate from and return to accounts held in the same name as the registered trading account holder, using the same payment method and currency as the original deposit.